It may happen that you don't see any reviews in the 'External reviews' tab. Please make sure you've performed the following steps: 1. You've copied your existing external review profile URLs and pasted them to the appropriate sections: ​URL examples:<ul class="PlaygroundEditorTheme__ul"><li value="1" class="PlaygroundEditorTheme__listItem">Facebook – <a href="https://www.facebook.com/trusttestimonials/" target="_blank" rel="nofollow noopener noreferrer" class="PlaygroundEditorTheme__link">https://www.facebook.com/trusttestimonials/</a></li><li value="2" class="PlaygroundEditorTheme__listItem">ProvenExpert – <a href="https://www.provenexpert.com/trust/" target="_blank" rel="nofollow noopener noreferrer" class="PlaygroundEditorTheme__link">https://www.provenexpert.com/trust/</a></li><li value="3" class="PlaygroundEditorTheme__listItem">Capterra – <a href="https://www.capterra.com/p/220142/Trust/" target="_blank" rel="nofollow noopener noreferrer" class="PlaygroundEditorTheme__link">https://www.capterra.com/p/220142/Trust/</a></li><li value="4" class="PlaygroundEditorTheme__listItem">Product Hunt – <a href="https://www.producthunt.com/posts/trust" target="_blank" rel="nofollow noopener noreferrer" class="PlaygroundEditorTheme__link">https://www.producthunt.com/posts/trust</a></li><li value="5" class="PlaygroundEditorTheme__listItem">Trustpilot – <a href="https://www.trustpilot.com/review/usetrust.io" target="_blank" rel="nofollow noopener noreferrer" class="PlaygroundEditorTheme__link">https://www.trustpilot.com/review/usetrust.io</a></li><li value="6" class="PlaygroundEditorTheme__listItem">Yelp – <a href="https://www.yelp.com/biz/your-business-name" target="_blank" rel="nofollow noopener noreferrer" class="PlaygroundEditorTheme__link">https://www.yelp.com/biz/your-business-name</a></li></ul> If you're working with Google reviews, please make sure you've entered the Google Query correctly! Find out more about <a href="https://helpdesk.usetrust.io/articles/import-your-google-reviews-to-trust-14d970-0f69d" rel="noreferrer" class="PlaygroundEditorTheme__link">Google reviews</a> here. 2. You've pressed the 'Save' button, and you see the 'In progress' status. Find out <a href="https://helpdesk.usetrust.io/articles/connect-external-platforms-with-trust-14d970-a4282" rel="noreferrer" class="PlaygroundEditorTheme__link">more about statuses</a> here. <img src="https://firebasestorage.googleapis.com/v0/b/click-connector-staging.appspot.com/o/14d970_integrations-sample.1724637050268.png?alt=media" alt="" width="inherit" height="inherit"> <img src="https://firebasestorage.googleapis.com/v0/b/click-connector-staging.appspot.com/o/14d970_integration---click-enter-or-arrow.1724637329380.png?alt=media" alt="" width="inherit" height="inherit"> <img src="https://firebasestorage.googleapis.com/v0/b/click-connector-staging.appspot.com/o/14d970_integration-pending.1724637360729.png?alt=media" alt="" width="inherit" height="inherit"> Please note that sometimes the review scraping process may take from 1 to 12 hours. 4. Once done, you should see the 'Completed' status. <img src="https://firebasestorage.googleapis.com/v0/b/click-connector-staging.appspot.com/o/14d970_integration-connected.1724637380822.png?alt=media" alt="" width="inherit" height="inherit"> 5. If you see the 'Invalid profile' status, remove the profile URL, click 'Save', and copy &amp; paste the correct URL to restart the process. If you still experience issues with external reviews, please contact us in the live chat or send an email to <a href="mailto:support@usetrust.email" target="_blank" rel="nofollow noopener noreferrer" class="PlaygroundEditorTheme__link">support@usetrust.email</a>! Learn more:<a href="https://helpdesk.usetrust.io/articles/i-have-problems-with-importing-facebook-reviews-14d970-18a63" rel="noreferrer" class="PlaygroundEditorTheme__link">The status is 'Completed', but no Facebook reviews are imported</a>

What you should do if your external reviews don't appear.

It may happen that you don't see any reviews in the '****External reviews****' tab.

Please make sure you've performed the following steps:

1\. You've copied your existing external review profile URLs and pasted them to the appropriate sections:

​****URL examples:****

* ****Facebook****–[https://www.facebook.com/trusttestimonials/](https://www.facebook.com/trusttestimonials/)
* ****ProvenExpert****–[https://www.provenexpert.com/trust/](https://www.provenexpert.com/trust/)
* ****Capterra****–[https://www.capterra.com/p/220142/Trust/](https://www.capterra.com/p/220142/Trust/)
* ****Product Hunt****–[https://www.producthunt.com/posts/trust](https://www.producthunt.com/posts/trust)
* ****Trustpilot****–[https://www.trustpilot.com/review/usetrust.io](https://www.trustpilot.com/review/usetrust.io)
* ****Yelp****–[https://www.yelp.com/biz/your-business-name](https://www.yelp.com/biz/your-business-name)

If you're working with Google reviews, please make sure you've entered the****Google Query****correctly! Find out more about[Google reviews](https://helpdesk.usetrust.io/articles/import-your-google-reviews-to-trust-14d970-0f69d)here.

2\. You've pressed the 'Save' button, and you see the '****In progress****' status. Find out[more about statuses](https://helpdesk.usetrust.io/articles/connect-external-platforms-with-trust-14d970-a4282)here.

![](https://firebasestorage.googleapis.com/v0/b/click-connector-staging.appspot.com/o/14d970_integrations-sample.1724637050268.png?alt=media)

![](https://firebasestorage.googleapis.com/v0/b/click-connector-staging.appspot.com/o/14d970_integration---click-enter-or-arrow.1724637329380.png?alt=media)

![](https://firebasestorage.googleapis.com/v0/b/click-connector-staging.appspot.com/o/14d970_integration-pending.1724637360729.png?alt=media)

Please note that sometimes the review scraping process may take from****1 to 12 hours.****

4\. Once done, you should see the '****Completed****' status.

![](https://firebasestorage.googleapis.com/v0/b/click-connector-staging.appspot.com/o/14d970_integration-connected.1724637380822.png?alt=media)

5\. If you see the '****Invalid profile****' status, remove the profile URL, click '****Save****', and copy & paste the correct URL to restart the process.

If you still experience issues with external reviews, please contact us in the live chat or send an email to[support@usetrust.email](mailto:support@usetrust.email)!

****Learn more:****

[The status is '****Completed****', but no Facebook reviews are imported](https://helpdesk.usetrust.io/articles/i-have-problems-with-importing-facebook-reviews-14d970-18a63)

It may happen that you don't see any reviews in the 'External reviews' tab. Please make sure you've performed the following steps: 1. You've copied your existing external review profile URLs and pasted them to the appropriate sections: ​URL examples:Facebook – <a href="https://www.facebook.com/trusttestimonials/" target="_blank" rel="nofollow noopener noreferrer" class="PlaygroundEditorTheme__link">https://www.facebook.com/trusttestimonials/</a>ProvenExpert – <a href="https://www.provenexpert.com/trust/" target="_blank" rel="nofollow noopener noreferrer" class="PlaygroundEditorTheme__link">https://www.provenexpert.com/trust/</a>Capterra – <a href="https://www.capterra.com/p/220142/Trust/" target="_blank" rel="nofollow noopener noreferrer" class="PlaygroundEditorTheme__link">https://www.capterra.com/p/220142/Trust/</a>Product Hunt – <a href="https://www.producthunt.com/posts/trust" target="_blank" rel="nofollow noopener noreferrer" class="PlaygroundEditorTheme__link">https://www.producthunt.com/posts/trust</a>Trustpilot – <a href="https://www.trustpilot.com/review/usetrust.io" target="_blank" rel="nofollow noopener noreferrer" class="PlaygroundEditorTheme__link">https://www.trustpilot.com/review/usetrust.io</a>Yelp – <a href="https://www.yelp.com/biz/your-business-name" target="_blank" rel="nofollow noopener noreferrer" class="PlaygroundEditorTheme__link">https://www.yelp.com/biz/your-business-name</a> ❗ If you're working with Google reviews, please make sure you've entered the Google Query correctly! Find out more about <a href="https://helpdesk.usetrust.io/en/articles/6160003-import-your-google-reviews-to-trust" class="PlaygroundEditorTheme__link">Google reviews</a> here. 2. You've pressed the 'Save' button, and you see the 'In progress' status. Find out <a href="https://helpdesk.usetrust.io/en/articles/6159981-connect-external-review-platforms-with-trust" class="PlaygroundEditorTheme__link">more about statuses</a> here. <img src="https://downloads.intercomcdn.com/i/o/661363371/7ccca35888518fef9c392890/Screenshot+at+Sep+20+02-25-50.png" alt="" width="inherit" height="inherit"> ❗ Please note that sometimes the review scraping process may take from 1 to 12 hours. 4. Once done, you should see the 'Completed' status. <img src="https://downloads.intercomcdn.com/i/o/567758042/372c649354e6ee103fad2dc5/image.png" alt="" width="inherit" height="inherit"> 5. If you see the 'Invalid profile' status, remove the profile URL, click 'Save', and copy &amp; paste the correct URL to restart the process. 👋 If you still experience issues with external reviews, please contact us in the live chat or send an email to <a href="mailto:support@usetrust.email" target="_blank" rel="nofollow noopener noreferrer" class="PlaygroundEditorTheme__link">support@usetrust.email</a>! <h2 class="PlaygroundEditorTheme__h2" dir="ltr">Learn more:</h2><a href="https://helpdesk.usetrust.io/en/articles/6247021-i-have-problems-with-importing-facebook-reviews" class="PlaygroundEditorTheme__link">The status is 'Completed', but no Facebook reviews are imported</a>

I don't see my Google, Facebook, Trustpilot, ProvenExpert, Capterra, Product Hunt, or Yelp reviews in the 'External Reviews' section

Most common issues you may experience using Trust.

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