Simply follow these steps to set up an email sequence. 1. Navigate to the Campaign menu and click the Edit button of the campaign. <img src="https://firebasestorage.googleapis.com/v0/b/click-connector-staging.appspot.com/o/14d970_campaign---edit-button.1724633745212.png?alt=media" alt="" width="inherit" height="inherit"> 2. Go to the Messages tab and click the Add Message button. <img src="https://firebasestorage.googleapis.com/v0/b/click-connector-staging.appspot.com/o/14d970_add-message-step-2.1724634325165.png?alt=media" alt="" width="inherit" height="inherit"> 3. Fill in the following details and click the Save settings button once complete. <img src="https://firebasestorage.googleapis.com/v0/b/click-connector-staging.appspot.com/o/14d970_add-campaign-message.1724633848060.png?alt=media" alt="" width="inherit" height="inherit"> You may also click the Send Test Email to test your email. <img src="https://firebasestorage.googleapis.com/v0/b/click-connector-staging.appspot.com/o/14d970_send-test-email.1724633876375.png?alt=media" alt="" width="inherit" height="inherit"> Note:&nbsp;<ul class="PlaygroundEditorTheme__ul"><li value="1" class="PlaygroundEditorTheme__listItem">Setting the Delays in Days to 0 will send the email immediately</li></ul> Trust supports placeholders: [FIRSTNAME] and [LASTNAME] to input the first and last name of your contact.&lt;br&gt;Use the [FORM] placeholder to add the link to your assigned capture form.&lt;br&gt;Optionally, you can use the [LINKTEXT:] placeholder to display clickable text instead of the form, e.g. [LINKTEXT:Click here to record your testimonial!]. If this placeholder is left empty, the URL will be displayed. 4. Click the Save settings button to create the email. <img src="https://firebasestorage.googleapis.com/v0/b/click-connector-staging.appspot.com/o/14d970_save-settings----add-messages.1724634012521.png?alt=media" alt="" width="inherit" height="inherit"> 5. In the Messages tab, make sure to click on the Save settings button to complete the process. <img src="https://firebasestorage.googleapis.com/v0/b/click-connector-staging.appspot.com/o/14d970_messages---save-settings-final.1724634046224.png?alt=media" alt="" width="inherit" height="inherit"> Note:&nbsp; You can add more messages to create an email sequence. Just drag emails based on your preferred order. <img src="https://firebasestorage.googleapis.com/v0/b/click-connector-staging.appspot.com/o/14d970_email-order-sequence-sample.1724634073681.png?alt=media" alt="" width="inherit" height="inherit"> Make sure to click the Save settings button whenever making any changes. Learn:<ul class="PlaygroundEditorTheme__ul"><li value="1" class="PlaygroundEditorTheme__listItem"><a href="https://helpdesk.usetrust.io/articles/add-a-new-contact-to-trust-14d970-d6fe3" rel="noreferrer" class="PlaygroundEditorTheme__link">How to add a new contact to Trust?</a></li><li value="2" class="PlaygroundEditorTheme__listItem"><a href="https://helpdesk.usetrust.io/articles/add-a-new-campaign-to-trust-14d970-a3ad7" rel="noreferrer" class="PlaygroundEditorTheme__link">How to add a new campaign to Trust?</a></li><li value="3" class="PlaygroundEditorTheme__listItem"><a href="https://helpdesk.usetrust.io/articles/how-to-add-contacts-to-a-campaign-14d970-e8115" rel="noreferrer" class="PlaygroundEditorTheme__link">How to add contacts to a campaign?</a></li></ul>

Create automated email follow-ups with Trust.

Simply follow these steps to set up an email sequence.

1\. Navigate to the****Campaign****menu and click the****Edit****button of the campaign.

![](https://firebasestorage.googleapis.com/v0/b/click-connector-staging.appspot.com/o/14d970_campaign---edit-button.1724633745212.png?alt=media)

2\. Go to the****Messages****tab and click the****Add Message****button.

![](https://firebasestorage.googleapis.com/v0/b/click-connector-staging.appspot.com/o/14d970_add-message-step-2.1724634325165.png?alt=media)

3\. Fill in the following details and click the****Save settings****button once complete.

![](https://firebasestorage.googleapis.com/v0/b/click-connector-staging.appspot.com/o/14d970_add-campaign-message.1724633848060.png?alt=media)

You may also click the****Send Test Email****to test your email.

![](https://firebasestorage.googleapis.com/v0/b/click-connector-staging.appspot.com/o/14d970_send-test-email.1724633876375.png?alt=media)

****Note****:

* Setting the Delays in Days to 0 will send the email immediately

****Trust supports placeholders****:

\[FIRSTNAME\] and \[LASTNAME\] to input the first and last name of your contact. Use the \[FORM\] placeholder to add the link to your assigned capture form. Optionally, you can use the \[LINKTEXT:\] placeholder to display clickable text instead of the form, e.g. \[LINKTEXT:Click here to record your testimonial!\]. If this placeholder is left empty, the URL will be displayed.

4\. Click the Save settings button to create the email.

![](https://firebasestorage.googleapis.com/v0/b/click-connector-staging.appspot.com/o/14d970_save-settings----add-messages.1724634012521.png?alt=media)

5\. In the****Messages****tab, make sure to click on the****Save settings****button to complete the process.

![](https://firebasestorage.googleapis.com/v0/b/click-connector-staging.appspot.com/o/14d970_messages---save-settings-final.1724634046224.png?alt=media)

****Note****:

You can add more messages to create an email sequence. Just drag emails based on your preferred order.

![](https://firebasestorage.googleapis.com/v0/b/click-connector-staging.appspot.com/o/14d970_email-order-sequence-sample.1724634073681.png?alt=media)

Make sure to click the Save settings button whenever making any changes.

****Learn****:

* [How to add a new contact to Trust?](https://helpdesk.usetrust.io/articles/add-a-new-contact-to-trust-14d970-d6fe3)
* [How to add a new campaign to Trust?](https://helpdesk.usetrust.io/articles/add-a-new-campaign-to-trust-14d970-a3ad7)
* [How to add contacts to a campaign?](https://helpdesk.usetrust.io/articles/how-to-add-contacts-to-a-campaign-14d970-e8115)

1. Click the “Edit” button in front of your campaign. <img src="https://downloads.intercomcdn.com/i/o/823095932/44d262940dd149b29620289c/image.png" alt="" width="inherit" height="inherit"> 2. Go to the “Messages” tab and press “Add message”. <img src="https://downloads.intercomcdn.com/i/o/823111935/ff7256de3ee34262260e50a5/image.png" alt="" width="inherit" height="inherit"> 3. Set up a specific number of “Delay in Days”. Press “0” if you want the email to be sent immediately. Also, add an email subject line. <img src="https://downloads.intercomcdn.com/i/o/823118077/5ff21d438bf07b4afec7a38d/image.png" alt="" width="inherit" height="inherit"> 4. Add the text of your email below. Trust supports such placeholders as:<ul class="PlaygroundEditorTheme__ul"><li value="1" class="PlaygroundEditorTheme__listItem">[FIRSTNAME] and [LASTNAME] to input the first and last name of your contact.</li><li value="2" class="PlaygroundEditorTheme__listItem">Use the [FORM] placeholder to add the link to your assigned capture form.</li><li value="3" class="PlaygroundEditorTheme__listItem">Optionally, you can use the [LINKTEXT:] placeholder to display clickable text instead of the form, e.g. [LINKTEXT:Click here to record your testimonial!].</li></ul><img src="https://downloads.intercomcdn.com/i/o/823123932/468dccd20412e2878ed2c69b/image.png" alt="" width="inherit" height="inherit"> 5. You can send out a test email to see how it looks. ❗️ Make sure to set up SMPT settings first. 1)<img src="https://downloads.intercomcdn.com/i/o/823207852/c7cb94df2bbb47bad88afb53/image.png" alt="" width="inherit" height="inherit">2) <img src="https://downloads.intercomcdn.com/i/o/823206684/765f203850af0ea7f67ee85a/image.png" alt="" width="inherit" height="inherit"> 6. Add more messages to create an email sequence. Drag &amp; drop emails to change their order. <img src="https://downloads.intercomcdn.com/i/o/823216317/acf5be1a8aeeafe784855e7f/image.png" alt="" width="inherit" height="inherit">

How to set up an email sequence

How to set up an email sequence?

How to set automated testimonial request emails.

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