Troubleshooting
Most common issues you may experience using Trust.
Articles in this collection
- I don't see testimonials on my website
Please make sure you've performed the following steps first:1. The unique website code is installed on your website correctly & its status is active.Guide:How to get the workspace unique code?2. You've added existing testimonials / received new ones
- Duplicated testimonials on my website
If you see duplicated testimonials on your website (in widgets, pop-ups, or Floating Stars), please make sure that you haven't connected your website with Trust twice.You have to choose only 1 option:Adding the Trust's website code to the <head> sect
- The widget is not responsive
What you should do if your testimonials aren't displaying properly in the widget.
- The form is not responsive
What you should do if your form is not displayed properly on the website page.
- I don't see my Google, Facebook, Trustpilot, ProvenExpert, Capterra, Product Hunt, or Yelp reviews in the 'External Reviews' section
What you should do if your external reviews don't appear.
- I have problems with importing Facebook reviews
I see no Facebook reviews in the 'External reviews' section.
- No access to camera or micro granted
Troubleshooting Trust's access to your camera & microphone.