Updating Connected External Reviews
How can you update your connected external reviews?
Trust enables you to import your reviews from external platforms and display these on your website. Once you’ve connected your external platforms, you can easily return to these and update them.
Follow the guide below to update your connected external review.
Change the external platform URL
If the URL of a connected platform has been changed, you can update this anytime as well by inputting the new URL.
1. In the Automate section, go to Import External Reviews.
2. Navigate to the Connected platforms tab.
3. Find the external platform you want to update.
4. Click on the ellipsis button and select Change URL.
5. Note that changing the URL will delete all imported reviews from this platform. Click “Yes” to proceed.
6. The text box will be enabled, input the new URL and press your Enter button.
7. The URL will be saved and will go to Pending
Sync/Unsync external reviews
You can sync your external reviews to ensure that the most up to date reviews are imported. You can also unsync the external reviews if you prefer to select which reviews you would want to import.
1. In the Automate section, go to Import External Reviews.
2. Navigate to the Connected platforms tab.
3. Find the external platform you want to sync/unsync.
4. Click on the toggle button to sync or unsync the reviews.
Select the star reviews to be synced
The stars dropdown allows you to select which star reviews you want to import from a specific platform.
There are 5 options:
- 5+ stars - Only displays 5 star reviews
- 4+ stars - Only displays reviews with 4 stars and above
- 3+ stars - Only displays reviews with 3 stars and above
- 2+ stars - Only displays reviews with 2 stars and above
- Any stars - Displays all reviews regardless of how many stars are given
1. In the Automate section, go to Import External Reviews.
2. Navigate to the Connected platforms tab.
3. Find the external platform you want to update.
4. Ensure that the syncing is enabled and click on the drop down menu and select the star reviews you want to sync. This drop down menu is disabled when syncing is disabled.
Import reviews
Select the reviews you want to import from a specific external platform.
1. In the Automate section, go to Import External Reviews.
2. Navigate to the Connected platforms tab.
3. Find the external platform you want to import reviews from.
4. Click on the “Select Reviews” button.
5. If syncing is enabled, select the star reviews you want to automatically sync.
6. Click on the Import reviews button.
Delete External Platform Integration
External platform integrations may be deleted if you no longer need to to import reviews from a specific platform.
1. In the Automate section, go to Import External Reviews.
2. Navigate to the Connected platforms tab.
3. Find the external platform you want to delete.
4. Click on the ellipsis button and select Delete Integration.
5. Note that deleting the integration will delete all imported reviews from this platform. Click “Yes” to proceed.
6. The external platform integration will be deleted.
